Dubai-based lodge to digitalise the visitor journey from pre-arrival to take a look at, enhancing the visitor expertise & enhancing operational effectivity. Dubai-based INK Hotel has signed an settlement with HITEK, a part of UAE-based good and inexperienced amenities administration (FM) group Farnek, to make use of its hospitality app, Flexi-Guest, which is able to digitalise the lodge’s visitor journey from the preliminary reservation by means of to take a look at.
The app, which was developed in-house by HITEK, will interface with the lodge’s property administration system (PMS) affording visitors a complete suite of companies from importing journey paperwork, reminiscent of vaccination certificates, ordering a automotive on arrival, room service and laundry. The lodge app may also ship automated digital updates and alerts to the visitor, in addition to e-registration paperwork, e-invoices and e-receipts, multi functional handy house.
“One major factor for adopting Flexi-Guest, is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio,” mentioned Judit Toth, basic supervisor of the INK Hotel.
“Flexi-Guest helps our key strategic operational aims. First and foremost, it gives an enhanced buyer expertise, offering a seamless pre-arrival and check-in process, which is able to enchantment to our visitors. “During their keep, they will order room service, laundry, request late test outs, invoices and even order a automotive to go to the airport. And as a result of the app manages safe on-line funds, visitor can settle payments with out visiting reception to take a look at.
“The hotel benefits are clear. We operate more cost-efficiently, with the added advantage of driving incremental revenue through room service and e-concierge services,” added Toth. “Another outstanding aspect of Flexi-Guest is the sustainability feature. The app can estimate the carbon emissions generated by any guest during their stay and provide a cost should the guest wish to offset their carbon footprint,” commented Javeria Aijaz, managing director of HITEK.