These Are Travelers’ Favorite Airlines According To Twitter

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Last Updated 7 hours in the past

Airlines don’t usually take pleasure in the perfect reputations relating to buyer satisfaction.

Between unreliable airlines with quite a few canceled flights, shrinking airplane seat sizes, and aviation debacles just like the Southwest meltdown of December 2022, many vacationers usually are not precisely thrilled with airways within the United States.

Many vacationers take to Twitter to air their complaints — or share their optimistic suggestions.

Travel insurance coverage firm InsureMyTrip used Twitter sentiment analysis to rank the airways with essentially the most optimistic (and essentially the most unfavourable) mentions on the social media platform.

These rankings are based mostly on the aggregated sentiment evaluation of almost 4,000 tweets from 2022.

According to the information, these are the vacationers’ favourite (and least favourite) airways, together with the most typical complaints that vacationers share on Twitter relating to airways.

Airlines With The Most Positive Twitter Mentions

InsureMyTrip checked out airline mentions on Twitter and categorized them into optimistic, impartial, and unfavourable sentiments.

The airways with essentially the most optimistic Twitter mentions had been:

• Alaska Airlines: 29% optimistic
• United Airlines: 26% optimistic
• Hawaiian Airlines: 23% optimistic

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While removed from a glowing majority, these airways obtained extra optimistic mentions than another on Twitter.

However, that doesn’t inform the complete story — all of those airways nonetheless obtained much more unfavourable mentions than optimistic ones.

When it involves unfavourable sentiment, right here’s how these “favorite” airways stacked up:

• Alaska Airlines: 51% unfavourable
• United Airlines: 37% unfavourable
• Hawaiian Airlines: 43% unfavourable

Surprisingly, United Airlines got here out because the winner on this, with the second-highest share of optimistic mentions and the bottom share of unfavourable mentions.

Airlines With The Most Negative Mentions

While Alaska Airlines, United Airlines, and Hawaiian Airlines are the three airways with essentially the most favorable mentions from vacationers, these are the underside three airways with essentially the most unfavourable mentions on Twitter:

• Frontier Airlines: 61% unfavourable
• Spirit Airlines: 59% unfavourable
• American Airlines: 59% unfavourable

It’s clear that almost all of vacationers are NOT proud of these airways.

That’s revealed much more so whenever you evaluate the share of unfavourable mentions with the variety of optimistic mentions these airways obtain:

• Frontier Airlines: 13% optimistic
• Spirit Airlines: 14% optimistic
• American Airlines: 19% optimistic

Interestingly, virtually each airline on the checklist from InsureMyTrip noticed a rise in unfavourable mentions and a lower in optimistic mentions from 2021 to 2022, some by as a lot as 20%.

What Are Travelers’ Biggest Complaints?

When annoyed vacationers take to Twitter to air their grievances towards an airline, there are a handful of key subjects they’re usually complaining about.

According to the Twitter sentiment evaluation from InsureMyTrip, these are the largest issues that vacationers have so as of most to least mentions:

• Money
• Delay
• Cancel
• Customer service
• Luggage
• Flight attendant

Unsurprisingly, the airline with essentially the most unfavourable mentions (Frontier Airlines) had a excessive share of unfavourable tweets mentioning these subjects: Money (20%), Cancel (16%), and Delay (14%).

How Does This Data Stack Up To Other Rankings?

These airline rankings are based mostly on Twitter sentiment evaluation alone and don’t consider another components.

When you take into account that many vacationers solely take to Twitter to air their frustrations after a nasty expertise, and are much less prone to spontaneously reward an airline on Twitter, these rankings can turn out to be just a little extra muddled and skew to the unfavourable.

For instance, Delta Air Lines received the award for Best Global Airline within the Americas within the APEX Passenger Choice Awards however regardless of its favorable place, it ranks on the decrease finish of this Twitter sentiment evaluation.

However, these Twitter rankings might reveal what vacationers actually take into consideration airways, particularly their in-the-moment reactions and frustrations.

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This article initially appeared on TravelOffPath.com